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Assertive & Confident Manager
Becoming and more assertive and confident manager.

This facilitated workshop allows participants to develop an understanding of other people’s strategies and styles, and it provides participants with a framework to redevelop their assertiveness to empower and reengage them at home and in the workplace.

Our facilitator’s work skilfully with participants so they are able to understand others needs and are able to ask openly and directly for what they want whilst recognising and respecting the needs of others.

Delegates will learn how to relate to people in an open and honest way and to feel responsible for, and in control of, their own actions. They will be able to resolve difficulties and disputes in a way that feels comfortable and just to those involved.

  Programme Outline:  
  Understand conflict    Non-verbal signals
Recognise assertiveness, aggression and passive behaviour Transactional analysis -TA 
Provide support and challenge Assertiveness techniques
Powerful questioning skills    
   
   
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