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Communication for Managers
There is a story from yesteryear that tells of a senior buyer from a London antiques company working in New York who tries to find and purchase a rare jewel. He finds the perfect example and sends a telegram with the asking price to his directors in London: JEWEL FOUND AT US$1.5 MILLION SHALL I BUY.

The directors debated long and hard, as the price was far more than the company could afford and although they trusted their buyer’s expertise and judgement, the buying price plus the company’s mark-up would make it extremely hard to sell. The capital would be tied up for too long.

The directors replied by sending a telegram: NO PRICE TOO HIGH. So the buyer purchased the jewel.

What the directors had meant to say was, NO (STOP) PRICE TOO HIGH. A very different message from the one received.
Even though this story is set in a period years ago, today’s digital communication channels simply enable us to send the same confusing messages more rapidly.

This Communication Skills for Managers programme enables participants to appreciate and read non-verbal communication and have the active listening and questioning skills necessary to understand the intricacies of the communication process. Participants will be able to recognise the different communication styles and choose an appropriate and beneficial style in response.

Programme outline:
  Levels of information quality Sending Clear and Complete Messages
Your responsibility to Communicate Building Rapport
Skills as senders of message Reading body language
The Right Medium Listening kills
Your choice in language Questioning techniques
       
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