Management Poor Performance

	Managing Poor Performance
‘Even Tiger Woods Needs Help With His Back-swing Why? Because he can’t see it.' This one day course is for anyone managing the performance and appraisal employees. It looks at "managing" as a process that is ongoing; one that focuses on helping people develop their day-to-day performance. It will help you provide your direct reports with a chance to review and assess their progress and enable you more generally to help develop the skills and confidence of the person being appraised. This means of course giving difficult feedback, not postponing or sugar coating awkward issues and doing so efficiently, professionally and with long-term care involved.
This programme works with a mixture of presentation, discussion and practical exercises, through which you will develop practical skills which are then ready to be applied.
Programme outline:

	Giving effective feedback	Seeing things from other points of view
	Handling difficult messages	Dealing with yours and other people's feelings
	Setting achievable goals and expectations	Dealing with difficult or tricky people
	Supporting other people's development	Building confidence and morale
	Using acknowledgement and praise	Setting effective boundaries
	Dealing with issues as they arise	Knowing what to do when the goal posts change
	Avoiding escalating problems	Tools for day-to-day Performance Management

Managing Poor Performance